We are here to help!

Thank you for your interest in RWT. If you have any questions please refer to our FAQ section below or our FAQ page.

You are also welcome to contact if you have a specific query and our team will come back to you within 24 hours.

+44 203 985 1390


What happens if my product has not arrived yet

If your package has not arrived by the specified shipping date, please email and will chase this for you.

Is my product guaranteed

Yes, all of our products have a 12 month guarantee

What if am not happy with the product

We strive to offer 100% customer satisfaction and welcome product feedback. If you are not happy we will offer you a full refund or send you a replacement product.

How much is shipping

We offer FREE UK shipping with delivery time of 3 to 5 business days.

UK Express shipping is available at £3.99 with 1 to 2 business day delivery time.

Our EU shipping flat rate is £12.50 with estimated delivery time 5 to 6 business days.

For more shipping queries please see our full shipping policy at the footer of this page.

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